Question 1

Can I return a hat(s) I bought?

Accepted Answer

Yes, you may return items that you have bought within 30 days of receiving the item. Please contact us (https://bigstonestuff.wixsite.com/bigstone-headwear/contact)with the reason for the return and tracking number. You, the buyer, will be responsible for paying for the return shipping.

Question 2

Do you have a specific hat?

Accepted Answer

We may have the hat that you are looking for. We have hundreds of hats that are not listed yet. The best way to find out if we have it is to ask. If you can send a detailed description here (https://bigstonestuff.wixsite.com/bigstone-headwear/contact)or even better, a picture, we will get back to you.

Question 3

What should I do if I haven't received my package?

Accepted Answer

First, check your tracking number for updates on your package's location and expected arrival. If it shows as delivered but you haven't received it, please contact your local post office. Once shipped to the provided address, we are not responsible for the package.

Question 4

What are your shipping details?

Accepted Answer

We allow 2-3 days for dispatch and provide tracking via email once your order is shipped. Estimated delivery times are: Europe - 5/10 working days, USA - 4/6 working days, and Rest of World - 14+ working days.

Question 5

How can I track my order?

Accepted Answer

To track your order, simply provide your order details, and we'll give you the latest updates on its status.

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