SHIPPING & RETURNS
Shipping & Returns Policy – Bigstone Headwear
At Bigstone Headwear, we take pride in delivering authentic vintage hats safely and efficiently to customers worldwide.
Shipping Information
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Worldwide Shipping: We ship internationally from Indonesia to all major countries.
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Processing Time: Orders are processed within 1–3 business days after payment confirmation.
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Estimated Delivery:
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Domestic: 2–5 business days.
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International: 7–21 business days depending on destination and courier.
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Tracking: Every order includes a tracking number for real-time delivery updates.
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Packaging: All hats are hand-cleaned, deodorized, and carefully packed to maintain their shape and vintage quality.
Returns & Refunds
We want you to love your purchase. If you are not satisfied, returns are accepted within 30 days of delivery.
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Items must be returned in the same condition as received.
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Buyers are responsible for return shipping costs.
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Once your return is received and inspected, a refund will be processed to your original payment method.
Damaged or Lost Items
If your order arrives damaged or does not arrive within the estimated time, please contact us immediately at support@bigstoneheadwear.com with your order details. We’ll work to resolve the issue quickly.
Contact
For shipping or return inquiries, please reach us at:
Instagram: @bigstonestuff.id
